Professional Receptionist Course
- Six in-depth training modules with lifetime access
- Ready-to-use receptionist scripts & email templates
- Straightforward online exam with a 99% pass rate
- 100% money-back satisfaction guarantee
- Flexible, self-paced learning - study anytime
- Instant access to all course materials upon enrollment
- One-time payment, priced in USD
Course Last Updated: February 2025
Here's What You'll Learn in our Professional Course
Unit One - Introduction to the Receptionist Career
- Overview of a receptionist’s role in different industries
- Essential skills and traits for success
- Career growth opportunities: where can this role lead?
- Common misconceptions about being a receptionist
- The impact of receptionists on business success
Unit Two - Essential Receptionist Skills
- Telephone etiquette and professional communication
- Managing front desk duties, greeting visitors & handling inquiries
- Scheduling and appointment management
- Multi-tasking and staying organized under pressure
- Customer service fundamentals
Unit Three - Industry-Specific Receptionist Roles
- Medical receptionist: patient records, insurance, and appointment handling
- Dental receptionist: treatment coordination and insurance processing
- Hotel receptionist: guest relations, booking systems, and check-in procedures
- Corporate receptionist: handling executive calls and meetings
- Salon/spa receptionist: customer service and payment processing
Unit Four - Office Technology & Software
- Common receptionist software: scheduling, CRM, and email platforms
- Using office phone systems and switchboards
- Digital and paper-based filing systems
- Basic troubleshooting for office technology (printers, scanners, etc.)
- Essential Microsoft Office and Google Workspace skills
Unit Five - Professional Communication & Customer Service
- Greeting and assisting clients professionally
- Managing difficult customers and handling complaints
- Effective email and written communication
- Active listening and conflict resolution
- Cultural awareness and inclusive customer service
Unit Six - Time Management & Productivity
- Prioritizing tasks in a fast-paced environment
- Managing high call volumes efficiently
- Staying calm and professional during peak hours
- Avoiding common time-wasting habits
- Developing a daily workflow for efficiency
- Advanced Course Only
Unit Seven - The Psychology of a Great First Impression
- Understanding body language and nonverbal communication
- The impact of tone and word choice in customer interactions
- How to make guests and clients feel valued immediately
- The role of confidence in professional communication
- Adapting your approach for different personality types
- Advanced Course Only
Unit Eight - How to Get Hired as a Receptionist
- Creating a professional receptionist resume and cover letter
- Where to find job openings and how to network
- Common receptionist interview questions and answers
- Making a great first impression during job interviews
- Negotiating salary and understanding employment contracts
- Advanced Course Only
Unit Nine - Career Growth & Specialization Opportunities
- Moving from receptionist to office manager or executive assistant
- Additional certifications and training for career advancement
- Industry-specific growth paths
- Freelancing and virtual receptionist opportunities
- Work-from-home receptionist roles
- Advanced Course Only
Unit Ten - Frequently Asked Questions
- Common challenges new receptionists face
- Handling stressful situations professionally
- Tips for staying motivated and avoiding burnout
- Understanding receptionist pay scales and benefits
- Must-have tools and resources for ongoing professional development
Simple & Straightforward Receptionist Certification Exam
Here's What
Recent Customers Are Saying
exceeded my expectations
by providing not only a deep understanding of the subject matter but also practical tools I could apply immediately in my role. The curriculum was well-structured, and the instructors were knowledgeable, offering real-world insights that enhanced the learning experience.The flexible format allowed me to balance my studies with my work commitments, making it an ideal option for busy professionals
. Overall, this course has been invaluable in advancing my skills and confidence, and I highly recommend it to anyone.
I must say, this course is very informative and covers a broad range of vital information
. I will use these tools for years to come.
online as well as on my own time
. I am excited to use this knowledge to further my career.
I have been using the itinerary template and my executive loves that all his travel notes and times are listed clearly and easy to read
. I think the price was worth it.
The fact that I've achieved something in such a beautifully set up course was worth it
. I can't wait to go forward with an achievement!
hands-on practice was extremely helpful
. I look forward to continuing learning when additional units become available.
work at my own pace
with no pressure.I plan on enrolling in the other courses they have to offer
.
Great educational course
. Has a lot of valuable information to get you on your way to becoming a skilled professional.
It has been flexible with my schedule and simply straight to the point
in the units. Thank you again!
The class will help me become a better employee and learn how to navigate situations better!
It's important to realize every company is different and not every role will pan out the same, but this gives you the basics to learn how to build and grow in your role.
excellent, affordable course
that has greatly improved my skills. It provided practical, real-world strategies that I can use daily.Highly recommended!
I am so satisfied with this course and its content.
I was honestly nervous about going back to school, but this course made the transition seamless.I enjoyed it all from the beginning to the end, yes, even the exam! Would highly recommend.
I had an outstanding experience with Assistant Institute
. The units were knowledgeable and supportive they offered practical insights and real-world applications that significantly enhanced my efficiency and accuracy. Thanks to their expert guidance and tailored curriculum, I feel confident and well-prepared.
Great, succinct course
densely packed with information and hands-on practice.
I loved the way this course was organized.
It made it very efficient for me to do this online as well as on my own time. I am excited to use this knowledge to further my career.
* These are real testimonials from recent Assistant Institute customers. Reviews are collected across the entire suite of Assistant Institute brands. Where appropriate we have correct spelling and grammar. Where a profile photo wasn’t supplied with the testimonial, we have opted to use a placeholder.
Professional Course Summary
Who It’s Aimed At
The Professional Receptionist Course is ideal for anyone looking to build a career as a receptionist. Whether you’re new to the field or want to refine your administrative and customer service skills, this course provides the essential training to excel in office environments, from corporate settings to medical practices.
Length of This Course
This course includes approximately 25 hours of learning, featuring interactive exercises, role-play scenarios, and real-world case studies to strengthen your skills. Most students complete the course in two to four weeks, but you can learn at your own pace with no deadlines.
Cost
$247 for lifetime access. There are no recurring fees, no expiration, just unlimited learning whenever you need it.
