Free Resources for Receptionists
Essential Phone Etiquette Guide
Learn the do’s and don’ts of professional phone handling, including greeting techniques, call transfers, and voicemail etiquette. This guide provides scripts and best practices to ensure you sound confident and professional on every call.
Appointment Scheduling Cheat Sheet
A quick-reference guide with step-by-step instructions for efficiently scheduling, rescheduling, and canceling appointments. Includes tips for managing a busy calendar and handling double bookings with ease.
Professional Email Templates for Receptionists
A collection of ready-to-use email templates for common receptionist tasks, such as responding to inquiries, confirming appointments, forwarding messages, and handling cancellations.
Daily Receptionist Task Checklist
Stay organized with this printable daily checklist that covers essential receptionist responsibilities, from opening procedures and phone management to end-of-day tasks and reporting.
Receptionist Desk Organization Guide
Tips and tricks to keep your workspace tidy and functional, including essential supplies, efficient filing systems, and best practices for managing paperwork and digital documents.
Common Receptionist Interview Questions & Answers
A list of frequently asked receptionist interview questions, along with suggested answers and tips on how to impress hiring managers during your job search.
Office Jargon & Terminology Cheat Sheet
A quick-reference list of common office terms, abbreviations, and industry-specific language to help receptionists feel confident in workplace conversations.
Receptionist Script Book for Common Scenarios
A collection of pre-written scripts for handling everyday receptionist interactions, such as welcoming guests, answering common questions, transferring calls, and managing complaints professionally.
